Online Bill Pay FAQ

After you check-in using Health iPASS, you will receive an emailed statement (or eStatement) for any remaining balance after insurance has paid your claim.

1) Card-on-File (CoF)

a. When you check-in at the Health iPASS kiosk, swipe your desired payment method for both the time of service charges and the balance resulting from this visit.

b. Signing the kiosk and completing the check-in authorizes Texas Dermatology’s bank to keep your payment information on file. Don’t worry, your information is secure and will be used to pay the remaining balance for this visit only.

c. After the claim has been processed and paid by your insurance company, you will receive an eStatement indicating that your card will be charged for any remaining balance in seven (7) business days.

d. You’re all set! You don’t have to do anything more to complete the payment. However, if you would like to make other payment arrangements, contact Texas Dermatology and Laser Specialists’ billing office at (210) 829-5180 or by emailing:

2) Online Bill Pay

a. If you have not chosen to keep a COF, you will still receive an eStatement with any remaining balance after your insurance has processed the claim.

Paying your eStatement balance is easy!

To see further details about the visit on your eStatement, just login to the Health iPASS patient portal using the credentials in your Enrollment email. You can also access and manage your account using the Health iPASS app (Android and iOS).

This payment program will securely store your credit/debit/HSA card information “on-file” with Texas Dermatology’s bank. Once your insurance company processes your claim, you will receive an email notifying you of any remaining patient balance from today’s visit. Health iPASS, on behalf of Texas Dermatology, will automatically deduct that balance from the card-on-file seven (7) days later.

Keeping a CoF with Texas Dermatology’s bank makes paying your bill convenient and easy. All you have to do is swipe the card you want to use, and TDLS’ bank will use this secure information to automatically pay the balance for this visit only. This program saves you the time and effort of managing and sending payments manually.

Of course! Neither TD nor Health iPASS stores your actual card number, the bank stores a “token” that allows for one future payment.

You will only pay what you owe for this visit.  After insurance processes the claim, the CoF will be charged your patient responsibility for this visit and will not be charged again.

You will receive an eStatement indicating the amount you owe after your insurance company has paid the claim. Your card will then be charged seven (7) days after receiving the email notification. A final receipt for your payment will then be emailed to you for your records.

Once you receive the email with your visit’s remaining balance and the date that your CoF will be charged, you have two options to change your payment method. You can click the “Make a Payment” button in the eStatement to enter a different card, or you may contact TD billing department at 210.829.5180 or email to make alternative payment arrangements.

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This form is intended for general inquiries only. Please do not use this form to share private medical information. Use the Patient Portal to discuss specific medical issues.

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